If you’re having trouble accessing your Jotform account, you’re not alone—and we’re here to help.
Whether you’ve lost access to your email or can no longer access your account due to issues like forgotten credentials or lack of access to recovery options, kindly fill out the form below and our support team will contact you for assistance.
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399 Comments:
July 21, 2026
I can still access my account, I just need to change the main email address.
July 21, 2026
This is Rosalie Pedroza - email rosaliep@ofsn.net. Julie left about a month ago and we have continued to use her login until yesterday. I believe we requested to move the account to referrals@ofsn.net. I was able to change the password as the previous one stopped working. I was able to log into jotform, however none of our data is there. Can you help?
July 21, 2026
verification code was never sent to new email address.
I accidentally set the account up with grel@akuk.co.uk
i need it to be changed to grel@avkuk.co.uk
July 21, 2026
So how can this be resolved?
July 20, 2026
Hello Jotform Account Recovery Team,
I am requesting assistance recovering access to the Jotform account for:
Account/Organization Name: FBCS PTF / First Baptist Christian School Parent Teacher Fellowship
Subscription Tier: Gold
Contact Email for Follow-Up: Tyler.RJ1000@gmail.com
I no longer have access to the original email address used to create this Jotform account. The original email account was unintentionally deleted before I was able to delete the Jotform account or cancel the Gold subscription. Because that email address is no longer valid, I am unable to complete the standard verification process.
I need assistance verifying ownership of the account through an alternate method so that I can:
Cancel the active Gold subscription
Delete/close the FBCS PTF Jotform account
The reason for this request is that I will no longer be affiliated with First Baptist Christian School / FBCS PTF for the upcoming 2026–2027 school year, and the account is no longer needed.
Please let me know what information you need from me to verify account ownership. I can provide any available supporting details, including billing information, payment details, card verification information, invoices, or other records connected to the subscription.
Thank you for your assistance.
Sincerely,
G.Tyler
July 18, 2026
Resposta do chat:
Entendo perfeitamente a situação, obrigado por explicar com detalhes. Pelo que você falou, hoje acontece assim:
Você faz login com es*****robp@**ail.com ,
Consegue entrar normalmente na conta Jotform,
Mas dentro da conta o e-mail principal é como ta*****tti@sou*****eiro.o*g.br , que não existe mais,
E por isso você não consegue trocar oe‑mail nem excluir a conta , e o es*****robp@**ail.com fica “preso” , sem poder ser usado para criar uma conta nova.
Nessa situação específica, a liberação desse e‑mail não é algo que você consiga resolver sozinho pelo painel , porque qualquer alteração de e‑mail ou exclusão de conta exige confirmação no endereço que está cadastrado (que, no seu caso, já não existe mais). O que você já fez (entrar com es*****robp@**ail.com e ver que oe‑mail interno é outro) é exatamente a informação que nossa equipe precisa para ajustar isso manualmente do nosso lado :
Confirmar que a conta é sua,
E então ou trocar oe‑mail da conta para um endereço válido que você escolher, ou liberar o es*****robp@**ail.com para você poder criar uma conta nova do zero .
Como o próximo passo depende de uma verificação interna de propriedade da conta, isso precisa ser tratado diretamente pelo nosso time especializado de suporte em contas, que consegue acessar os dados da conta e fazer essa liberação manual. O que você pode fazer agora é:
Abra um contato com o suporte (a partir da conta em que você consegue entrar com es*****robp@**ail.com ) e explique exatamente o que você me conta aqui : que hoje o login é com es*****robp@**ail.com , mas o e-mail cadastrado na conta é ta*****tti@sou*****eiro.org.br , que não existe mais, e que você precisa liberar o es*****robp@**ail.com para criar uma nova conta ou trocar oe-mail da conta atual para um endereço válido .
Enquanto isso, se você quiser, diga-me qual opção você prefere:
Ajustar essa conta atual (trocando e-mail para outro válido), ou
Libere o es*****robp@**ail.com para começar uma conta totalmente nova .
Resumindo…
Quero ajustar a conta atual com o email original: es*****robp@**ail.com
Se não for possível quero que libere o email es*****robp@**ail.com para criar uma conta nova
July 18, 2026
Please help to update the login email. Thanks~!
July 17, 2026
Hi My log in info was ad**n@par*****mec*****ting.com. The password was T*****00!!. Unfortunately, due to a fight between WIX and Google Workspace I can no longer access ad**n@par*****mec*****ting.com. I need to recover my account
July 17, 2026
Im trying to cancel
July 16, 2026
need to change information and phone number on account
July 16, 2026
I do not know this info
July 16, 2026
Tenemos una suscripción pagada en la cuenta con usuario GLOBALFLEX y queremos cambiar el correo al de nuestro colaborador Melqui, pero el sistema muestra el error ‘Este correo electrónico ya está asociado a una cuenta de Jotform’. Necesitamos que liberen ese correo para usarlo en la cuenta con la suscripción sin perder el plan ni el medio de pago.”
July 16, 2026
username is bungan not Marianne
July 16, 2026
Quiero borrar mi cuenta
July 14, 2026
pls cancel account , i have no association with with the email set up to this account
July 12, 2026
My friend his account and I also deleted my account please recover
July 12, 2026
My little account then I also deleted my account
July 11, 2026
Jotform accepted my $25 payment for a craft fair spot at the wrong festival! Who can help
July 10, 2026
Please help me find form 221820868286161
July 8, 2026
I dont have camera to take photo. what can i do
July 7, 2026
I still have access to wavanwyck@gmail.com, the “Forgot Password” page confirms the email was sent, but no reset email ever arrives in Inbox, Junk, or Promotions
July 6, 2026
need to get into the account
June 30, 2026
Support is really Horrible service, The keep on sending the same message rather than actually help. Absolutely horrible service.
June 30, 2026
please somebody call me on this, am tired, I have done this 10 times already.
June 30, 2026
We use jotform within our business website. Our email is admin@hill-dale.com. Our new website creator said that we could send more forms with jotform but needs our jotform account information. Can you please help me with this? Thank you!