If you’re having trouble accessing your Jotform account, you’re not alone—and we’re here to help.
Whether you’ve lost access to your email or can no longer access your account due to issues like forgotten credentials or lack of access to recovery options, kindly fill out the form below and our support team will contact you for assistance.
Send Comment:
412 Comments:
August 10, 2026
Deposit saya belum masuk
Mohon di kembalikan uang saya
August 6, 2026
I am able to access and use my Jotform account on my mobile device, but I cannot access the same account on my desktop. My account is still associated with my old email address (suncityappraisal1@gmail.com). I would like to update my account email to robertolmos04@icloud.com. I have tried following the instructions to change the email and reset my password, but I have been unable to complete the process. I believe the email address may need to be updated internally. Please help me change my account email, reset my password, and ensure that all of my existing forms and data remain with my account. I need access to the same account on both my desktop and mobile device.
August 5, 2026
I have reached my limits with your systems. I just spent another 3 hours trying to follow your various steps to cancel this account that I never once used. I requested a refund and need all future charges blocked . Your selfie system is not user friendly, you set up my account using an apple email address which I have NO access to and I cannot seem to speak with a human within your organization to assist me. I put in a ticket for reimbursement. I will NOT be taking further steps except to wait for you and if I don' hear from you wishing 3 day with a resolution I will have to contact me banks billing dispute Dept to address this with you. I have done more than enough work on my end. to attempt to resolve this amicably. I expect a written update form you stating that you have executed the reimbursement and that no further charges will be place on my account update from you in no more than 3 days. thank you! Thank you,
Jennifer Showers
company is LifeDesign Lady
phone 305.224.2499
August 5, 2026
I'm unable to access my account. I can't remember my username or password. I'm also unable to use recovery options-forgot password- because I can't remember my password to my yahoo account user to register my jot account. The email i used to register my jot account is: sw***316@my***oo.com
August 5, 2026
i have two jotform accounts - the first one is WILD DINGO that i CAN ACCESS but the second account is HOUNDOG DAYCARE and that's the one i cannot access as i can't find my passwords etc. i have spent countless hours building the two forms for my dog training form and puppy consultation forms which i urgently need for my website re-build.
August 4, 2026
KYC Review Team:
I have tried submitting this form from multiple devices, using multiple browsers and the form will not completely submit. It gets stuck on the last screen showing “Please wait...” . No further responses appear. Yes, I have cleared the cache. Yes, I have tried using a private/ incognito browser. Please see the attached screen shot so you are aware of what I am facing.
I have provided all possible verification documents to get our email address updated and I am being sent into a service loop by the Jotform Review Team.
Our clients are currently unable to use our form I have attempted to get help from Jotform since July 30th.
Please help us correct this issue.
August 3, 2026
Good afternoon,
Our current organizational account is listed under the User Name above and the person with that email address is no longer working for the organization. When I try to log in using the credentials she set up it says we need to reset the password because its been 90 days. I cannot access the email to reset the password
I am requesting to have the E-mail switched to LLittle@upstl.org
Here is a link to a Jotform invoice we received to the billing email
file:///C:/Users/User/OneDrive%20-%20Unleashing%20Potential/Documents/JotForm%20Invoice.pdf
I also have a copy of a document I printed out from our account to give Surveys to our children who attended our summer camp
file:///C:/Users/User/AppData/Local/Microsoft/Olk/Attachments/ooa-6209db0e-c449-4324-9889-8385e5686985/fc9cf6e584d251583c16abfee436ad75d3dea50a24482cc245174e602fce34f7/doc04477420260803164719.pdf
August 2, 2026
I don't have a camera on my computer. This Jotform is connected to our work website:
The initial email was con***t@ji***wnorth.org.nz but the designer said that she had changed it to my email sa***y@ji****wno**h.org.nz
I can get into the account sa***y@ji***north.org.nz but there is nothing in there. It is as if it is a new account.
August 1, 2026
Hello,
I created my account using my email address kr***ald***yn@ho***il.com and went through to upload documents and complete questions etc. I have the Rates part yet to complete, as I am seeking advice on this, and went to save progress. However when I did not receive the email which would send me back to where I left off from so I could continue the process, I did not receive the email, and have no way to receive any future emails from jotform. I checked my Profile and the email there is kr***ald***yn@g***il.com. This email does not exist. The option to edit the email address is not there. I need the email address to be changed from kr***al***yn@g***l.com to kr***ald***yn@h***ail.com.
Despite setting the account up with the @hotmail address, I can't login using it, bit I can sign in using the @gmail address. I need the login details to also be kr***ald***yn@ho***il, not kry***do****n@g***l.com.
I have followed the prompts from the Podo AI assistant and when I went to 'Post the question' (privately), it won't allow it. A red Warning icon appears down the bottom with the words ':name and :email param must be provided for guest threads'.
Please help me with this.
Thank you for your time and assistance.
Kind regards,
Krystal Dobbyn
July 30, 2026
I can't remember if I amended to email address in the update paperwork or not
July 29, 2026
cannot take photo - please allow me to upload a selfi and email it - cant spend anther hour
July 28, 2026
Hello Jotform Support,
My name is Jadaé Fox, and I serve as the Executive Director of GamesReach.
hel***ach***ison@g***l.com
A little over a year ago, our organization had a Jotform account. At some point I downgraded the account, and I may have even deleted it entirely. I'm reaching out to see whether there is any way to recover any part of that account—particularly one or more of the forms we had previously created.
We're planning to return to Jotform after trying another platform that ultimately wasn't a good fit for our needs. If it's possible to restore our previous account or recover our forms, I would be incredibly grateful.
If recovery isn't possible, I would appreciate any assistance you can provide in getting us set up with a new nonprofit account so we can take advantage of your nonprofit pricing.
Thank you very much for your time and assistance. I appreciate any help you can offer and look forward to hearing from you.
Sincerely,
-Jadaé
July 25, 2026
Assunto: Recuperação de acesso à minha conta e ao formulário
Olá, equipe do Jotform.
Preciso de ajuda para recuperar o acesso à minha conta. Criei um formulário ontem para o meu TCC, porém não consigo mais fazer login.
Tenho algumas informações que podem ajudar a localizar a conta:
Título do formulário: Pesquisa TCC: Compre Fácil
O formulário foi criado no meu computador e o link público ainda está funcionando.
Infelizmente, não consigo acessar a conta e preciso recuperar o formulário e as respostas recebidas. Gostaria de saber se é possível localizar a conta vinculada a esse formulário e me orientar sobre como recuperar o acesso.
Agradeço muito pela ajuda.
Atenciosamente, Dominique Silva
July 21, 2026
I can still access my account, I just need to change the main email address.
July 21, 2026
This is Rosalie Pedroza - email rosaliep@ofsn.net. Julie left about a month ago and we have continued to use her login until yesterday. I believe we requested to move the account to referrals@ofsn.net. I was able to change the password as the previous one stopped working. I was able to log into jotform, however none of our data is there. Can you help?
July 21, 2026
verification code was never sent to new email address.
I accidentally set the account up with grel@akuk.co.uk
i need it to be changed to grel@avkuk.co.uk
July 21, 2026
So how can this be resolved?
July 20, 2026
Hello Jotform Account Recovery Team,
I am requesting assistance recovering access to the Jotform account for:
Account/Organization Name: FBCS PTF / First Baptist Christian School Parent Teacher Fellowship
Subscription Tier: Gold
Contact Email for Follow-Up: Tyler.RJ1000@gmail.com
I no longer have access to the original email address used to create this Jotform account. The original email account was unintentionally deleted before I was able to delete the Jotform account or cancel the Gold subscription. Because that email address is no longer valid, I am unable to complete the standard verification process.
I need assistance verifying ownership of the account through an alternate method so that I can:
Cancel the active Gold subscription
Delete/close the FBCS PTF Jotform account
The reason for this request is that I will no longer be affiliated with First Baptist Christian School / FBCS PTF for the upcoming 2026–2027 school year, and the account is no longer needed.
Please let me know what information you need from me to verify account ownership. I can provide any available supporting details, including billing information, payment details, card verification information, invoices, or other records connected to the subscription.
Thank you for your assistance.
Sincerely,
G.Tyler
July 18, 2026
Resposta do chat:
Entendo perfeitamente a situação, obrigado por explicar com detalhes. Pelo que você falou, hoje acontece assim:
Você faz login com es*****robp@**ail.com ,
Consegue entrar normalmente na conta Jotform,
Mas dentro da conta o e-mail principal é como ta*****tti@sou*****eiro.o*g.br , que não existe mais,
E por isso você não consegue trocar oe‑mail nem excluir a conta , e o es*****robp@**ail.com fica “preso” , sem poder ser usado para criar uma conta nova.
Nessa situação específica, a liberação desse e‑mail não é algo que você consiga resolver sozinho pelo painel , porque qualquer alteração de e‑mail ou exclusão de conta exige confirmação no endereço que está cadastrado (que, no seu caso, já não existe mais). O que você já fez (entrar com es*****robp@**ail.com e ver que oe‑mail interno é outro) é exatamente a informação que nossa equipe precisa para ajustar isso manualmente do nosso lado :
Confirmar que a conta é sua,
E então ou trocar oe‑mail da conta para um endereço válido que você escolher, ou liberar o es*****robp@**ail.com para você poder criar uma conta nova do zero .
Como o próximo passo depende de uma verificação interna de propriedade da conta, isso precisa ser tratado diretamente pelo nosso time especializado de suporte em contas, que consegue acessar os dados da conta e fazer essa liberação manual. O que você pode fazer agora é:
Abra um contato com o suporte (a partir da conta em que você consegue entrar com es*****robp@**ail.com ) e explique exatamente o que você me conta aqui : que hoje o login é com es*****robp@**ail.com , mas o e-mail cadastrado na conta é ta*****tti@sou*****eiro.org.br , que não existe mais, e que você precisa liberar o es*****robp@**ail.com para criar uma nova conta ou trocar oe-mail da conta atual para um endereço válido .
Enquanto isso, se você quiser, diga-me qual opção você prefere:
Ajustar essa conta atual (trocando e-mail para outro válido), ou
Libere o es*****robp@**ail.com para começar uma conta totalmente nova .
Resumindo…
Quero ajustar a conta atual com o email original: es*****robp@**ail.com
Se não for possível quero que libere o email es*****robp@**ail.com para criar uma conta nova
July 18, 2026
Please help to update the login email. Thanks~!
July 17, 2026
Hi My log in info was ad**n@par*****mec*****ting.com. The password was T*****00!!. Unfortunately, due to a fight between WIX and Google Workspace I can no longer access ad**n@par*****mec*****ting.com. I need to recover my account
July 17, 2026
Im trying to cancel
July 16, 2026
need to change information and phone number on account
July 16, 2026
I do not know this info
July 16, 2026
Tenemos una suscripción pagada en la cuenta con usuario GLOBALFLEX y queremos cambiar el correo al de nuestro colaborador Melqui, pero el sistema muestra el error ‘Este correo electrónico ya está asociado a una cuenta de Jotform’. Necesitamos que liberen ese correo para usarlo en la cuenta con la suscripción sin perder el plan ni el medio de pago.”