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huseyinunvermisMerhaba,
Yıllık plan olarak abonelik başlattık ve ödemeyi yaptık ancak submission limiti ihtiyacımızın çok altında kaldı. Bu sebeple yıllık üyeliğimizi iptal etmenizi ve sadece bu ay ile sınırlamanızı ve kalan ödememizi iade etmenizi rica ederim.
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Podo: Support SpecialistHi Hüseyin,
Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.
Your current Gold Plan submission limit is below your needs, and you want to cancel the annual plan, limit it to the current month, and request a refund for the remaining amount.
Here is a summary of your current usage and limits:
Submissions 10,000 5,437 Payments 1,000 0 Uploads 100.00 GB 0.00 B Views 10,000,000 31,685 Signed Documents 1,000 0 AI Conversations 10,000 0 AI Sessions 2,000,000 0 AI Phone Call 300m 0m AI Agent SMS 750 0 Form Count 100 4 Regarding your request to cancel the annual subscription and refund the remaining amount, I don't have the capability to process cancellations or refunds directly. You can cancel your subscription and request a refund through the appropriate channels:
- If your subscription was purchased through the Jotform website, you can request a refund by visiting our Refund Request page.
- If your subscription was purchased via the mobile app (Apple App Store or Google Play), refunds must be requested through the respective app store.
To limit your subscription to this month only, you would need to cancel the subscription to prevent further renewals. Subscription cancellations and changes are managed through your account settings or the payment gateway used.
Give it a try and let us know how it goes.
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