Unable to login account

"Account is locked" error when trying to login.

Hi Aydın ,

Thanks for reaching out to Jotform Support. I understand that you're getting "Account is locked" error when trying to log in. This usually happens after too many login attempts. I've gone ahead and reset the login attempts on your account, so you should now be able to try logging in again. Before trying to sign in, I suggest reseting your Jotform account password to make sure everything goes smoothly.

Here's how to do it :

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.

Merhaba,

İlettiğiniz işlemleri yaptık ancak hala hesabı onayla ekranı karşımıza çıkıyor.

Teşekkürler

Merhaba Aydın ,

Öncelikle Jotform'a göstermiş olduğunuz ilgi için teşekkür ederiz. Sorununuzu ilgili takıma ilettim. Durumunuz hakkında bir güncelleme olduğunda size bu başlık altında bilgilendirilme yapılacaktır.

Sabrınız ve anlayışınız için teşekkürler.

Hello Aydin,

Thanks for using Jotform. We take our user's security and privacy very seriously. We detected an unusual login attempt on your account, and to ensure the security and authenticity of both your account and Jotform, we will need to verify the organization and the account owner. For more information, check out our Terms, Privacy and Security pages.

Once you fill out the KYC form, we'll be able to help you.

kimlik bilgisi kullanmadan hesabı nasıl onaylayacağız?

Hello Aydin,

For us to verify your account, we'll need you to fill out the verification form and attach any requested documents. It's an automatic process that we cannot alter; however, it's a one-time process that you can complete in a short period of time.

Once you fill out the form, we'll be able to help you with this.