Ben robot değilim hatası alıyorum ve captcha sürekli çıkıyor

I am experiencing a "Ben robot değilim" (I'm not a robot) error on the form I am submitting, which is very frustrating. I have tried testing from the same IP address and also from mobile data, but the error still appears. I am using the Turkish interface in Form Builder under Add Form Elements > Basic. I checked the form settings, but the issue persists and the captcha keeps showing up. Additionally, the "tekil gönderim" (single submission) option does not appear. The form submission URL is https://submit.jotform.com/submit/260366546349061. I need help resolving this annoying captcha problem so that I can submit the form without this error.

Hi arifhilmi,

Thanks for reaching out to Jotform Support. Our Turkish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the CAPTCHA is a security measure implemented to help protect your forms from spam submissions and ensure the safety and security of our platform. It may appear when there’s a high volume of submissions within a short period of time or when our system detects unusual or suspicious activity.

These automatic triggers are part of Jotform’s built-in anti-spam protection and should return to normal after a while. If you enable the Google Invisible reCAPTCHA in the CAPTCHA field element, the automatic one won’t appear anymore. Let me show you how to add it:

1. In Form Builder, click on Add Element on the left side of the page.
2. Under the Basic tab, scroll down and click on the CAPTCHA element to add it to your form.
3. Next, click on the Gear icon on the right side of the field to open CAPTCHA Properties.
4. In the CAPTCHA Properties menu that opens on the right side of the page, select reCAPTCHA and toggle on Use Google Invisible reCAPTCHA.

Reach out again if there’s anything else we can help you with.