Monday integration does not work for multiple forms

  • Innovation_Business
    Gefragt am 19. Juni 2024 um 10:46

    Lieber Support ich habe ein Problem mit meinen Monday Integrationen und zwar habe ich vier verschiedene Formulare allerdings sollen alle in das selbe Board in Monday erfasst werden allerdings wird nur eins der vier durch die eingestellte monday integration erfasst obwohl ich alle Integrationen für die Formular eingestellt habe


    Hier sind die Formulare:

    https://form.jotform.com/241366850968368 (Integration funktioniert nicht)

    https://form.jotform.com/241043738439055 (Integration funktioniert nicht)

    https://form.jotform.com/241051583586358 (Integration funktioniert nicht)

    https://form.jotform.com/241051792849362 (Integration funktioniert)

  • Rose Jotform Support
    Geantwortet am 19. Juni 2024 um 13:06

    Hi Innovation_Business,

    Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked the Monday.com integration and compared the setup of the form with working integration with the ones that are not working. I see that you have the same setup and the same type of fields on the form. I assume that the integration does not work for the other forms because of the field on your form labeled "Whitepaper". I see that the form with working integration has one option and it is "Cybersecurity" while the other 3 forms have different options like "Künstliche Intelligenz", "Prozessautomatisierung", and "Change Management".

    May I know what is the column type of your Monday column labeled "Whitepaper" that you matched with the Jotform dropdown field? Can you confirm if "Künstliche Intelligenz", "Prozessautomatisierung", and "Change Management" are added as the column's options? If no, can you add them and test the integration again?

    Give it a try and let us know if you need any help.

  • Innovation_Business
    Geantwortet am 24. Juni 2024 um 06:46

    Hello thank you for the response the column field I have for the Drop-Down field is a status column where I have all 4 options integrated

  • Innovation_Business
    Geantwortet am 24. Juni 2024 um 06:51

    Now 2 of them worked "Cybersecurity" and "Prozessautomatisierung" but the other two forms still doesn't work with the integration.

  • Innovation_Business
    Geantwortet am 24. Juni 2024 um 06:55

    Never mind I got it now it worked thank you very much for the support have a nice week!

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