Could not delete an element in the form

  • info_info284_Anja
    Gefragt am 17. Juni 2023 um 03:21

    Guten Morgen,


    ich habe einen Fragebogen "Umfrage" erstellt.


    Wenn ich in die Vorschau gucke, steht unten "Schreiben Sie eine Frage". Ich weiß nicht, wie ich das wegbekomme, ich habe schon alles gelöscht, es erscheint trotzdem.


    Ich hoffe, Sie können mir weiterhelfen, woran das liegt. Anbei sende ich einen Screenshot.


    Vielen Dank und viele Grüße


    Anja MüllerCould not delete an element in the form Image 1 Screenshot 20

    Jotform Thread 5252229 Screenshot
  • Cecile Jotform Support
    Geantwortet am 17. Juni 2023 um 08:35

    Hi Anja,

    Thanks for contacting Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the German language, we can forward your ticket to our German team. However, please note that it could take longer to receive a response.

    With that being said, let me assist you with your inquiry. I cloned your form to test and I was able to replicate the issue. Fortunately, I was able to solve it by following the steps below:

    1. Go to our Field Manager app (https://fieldmanager.jotform.io/).

    2. Click on Manage fields and allow the field manager to access your forms.

    3. Open your form by clicking on Open a Form to Begin.

    4. Delete the Schreiben Sie eine Frage.

    Demo:

    Could not delete an element in the form Image 1 Screenshot 30

    Result:

    Could not delete an element in the form Image 2 Screenshot 41

    Give it a try and let us know how it goes.

  • info_info284_Anja
    Geantwortet am 17. Juni 2023 um 12:55
    Hi,

    Thank you for your help. Now it´s perfect. 😊

    Have a nice weekend.

    Best regards

    Anja

    Von: Jotform <noreply>
    Gesendet: Samstag, 17. Juni 2023 14:35
    An: info@anjamueller-va.de
    Betreff: Re: Textfeld löschen


    <https:>



    <https:>
    There’s a new response on your question:
    Textfeld löschen


    Hi Anja,
    Thanks for contacting Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the German language, we can forward your ticket to our German team. However, please note that it could take longer to receive a response.
    With that being said, let me assist you with your inquiry. I cloned your form to test and I was able to replicate the issue. Fortunately, I was able to solve it by following the steps below:
    1. Go to our Field Manager app (https://fieldmanager.jotform.io/).
    2. Click on Manage fields and allow the field manager to access your forms.
    3. Open your form by clicking on Open a Form to Begin.
    4. Delete the Schreiben Sie eine Frage.
    Demo:
    <https:>
    Result:
    <https:>
    Give it a try and let us know how it goes.


    <https:>
    Answered by
    Cecile_A
    <https:> View this thread



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