Users are having problems viewing the forms.

  • Santos_Leticia
    Perguntado em 24 de novembro de 2023 06:12

    Bom dia, tudo bem?


    Estou tendo problemas com um usuário que tenta visualizar as entradas porém a página fica só carregando e não mostra as entradas, depois de alguns minutos depois de dar F5 na página ele carrega.

    

  • Marlon Jotform Support
    Respondido em 24 de novembro de 2023 08:17

    Hi Santos_Leticia,

    Thanks for reaching out to us for help. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know, and we can have them do that. But, remember that you'd have to wait until they're available again.

    Could you please provide the URL of the form? This will help us determine the source of the problem and understand what is going on.

    We'll be able to help you with this as soon as we hear from you.

  • Santos_Leticia
    Respondido em 19 de dezembro de 2023 07:32
  • Madonna_U
    Respondido em 19 de dezembro de 2023 09:54

    Hi Leticia,

    Thanks for getting back to us. We're so sorry that this is happening. When I checked your form, I could see that this is only for Company Access, where you shared these forms with three (3) persons. Keep in mind that when assigning forms in private, especially for company access, the users should be logged in to their Jotform accounts. Are they having problems accessing the forms even if logged in to Jotform? Can you tell us which of them experienced the issue?

    Once we hear back from you, we can move forward with a solution.