What happens if I reach my limit

  • Ticiana_Ribeiro
    Perguntado em 6 de dezembro de 2023 05:36

    Bom dia

    o Plano PRATA vi que são 2.500 envios mensais (RESPOSTAS DE FORMULÀRIOS, isso?)
    mas e se eu tiver mais do que 2.500 em um mês específico assinando o termo?

    Em média tenho uns 2.000 pacientes.. mas vai que um mês dá 2.509...?

    Dúvida é =

    1) vocês cobrariam QUANTO extra?
    2) tenho que ir para Categoria GOLD? Como funcionaria tal transição apenas em algum mês SAZONAL??

    Aguardo mais detalhes... Grata! Ticiana coord@iolhos.med.br

  • Billy Jotform Support
    Respondido em 6 de dezembro de 2023 08:34

    Hi Ticiana_Ribeiro,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When you go over your submission limit, your forms will be temporarily suspended until the limit resets or when you upgrade to a higher tier of subscription. Our subscriptions are not flexible which means you cannot purchase/upgrade only a specific limit of your account.

    If you happen to reach your limit, you can upgrade to a higher tier of subscription as I mentioned earlier and downgrade it any time. You have the option to switch plans every time you need to.

    Reach out again if you need any other help.