Inquiry Regarding Account Security and System Capacity

For a project that will last 9 months to 1 year, we will be organizing events in different cities across Türkiye. Within the scope of these events, we will collect data from the participants, including their full name, phone number, email address, and accommodation details. We have previously carried out a very similar process for an international event using our Jotform account.

In this context, we have two questions:

1. Is there any risk of our account being suspended, and if so, what precautions can we take to prevent this?
2. We also plan to conduct surveys about the event with participants via Jotform. If 200 people access the survey simultaneously, could this cause any system issues? Will your servers be able to handle this load without any problems?

Hi Cansu,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the risk of your account being suspended: Jotform accounts may be suspended if they violate the platform's use restrictions. These include activities such as spamming, collecting sensitive data without proper justification, violating privacy rights, or engaging in illegal activities. To prevent suspension, ensure your forms comply with Jotform's usage policies and restrictions. Avoid collecting sensitive data without proper verification and do not engage in prohibited activities.

Regarding handling 200 simultaneous survey accesses: Jotform's servers are designed to handle multiple users accessing forms simultaneously without system issues. Your survey with 200 simultaneous participants should not cause any problems with system capacity or performance.

If you approach your usage limits, Jotform will notify you via email, and you can consider upgrading your plan if needed.

Give it a try and let us know how it goes.