المرفق الذي تم تنزيله لا يُفتح.

اواجه مشكلة عند تحميل ملفات المرفقات
جربت اكثر من مرة
اطلب تحميل المرفقات ويصلني رسالة على الايميل وعند تحميل الملف ينزل غير مكتمل ولا يفتح
ارفق لكم مثالا
ملف بحجم 38.13 ميجا
وعند تحميله يصبح حجمه 22.6 ولا يفتح

برجاء المساعدة بسرعة

Hi Ahmed,

Thanks for reaching out to Jotform Support. Our Arabic Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, did you download form attachments, or you downloaded submissions as PDF? Can you try to connect to a different internet service provider?

Try that and reach out again if you need more help.

I have already tried using another internet provider and it doesn't work either and I am downloading the form attachments

Hi Ahmed,

I made a test on a sample form but could not replicate the issue. I downloaded the attachments and was able to open it. Here is the result:

I went ahead and cleared your form cache, can you try downloading them again?

Give it a try and let us know how it goes.

I'm having trouble downloading attachment files.

I've tried several times.

I'm asking to download attachments, and I receive an email. When I download the file, it downloads incomplete and won't open.

example:

A 38.13 MB file.

When I download it, it becomes 22.6 MB and won't open.

The problem still exists

Please help quickly.

Hi ahmedosama18381,

For us to take a look at this for you and try to replicate the issue, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I have followed the steps you sent to give you access to my account.

Hi Ahmed,

I tried downloading a file attachment from your submission and did not encounter the issue you described. Here's a screencast of my result for your reference.

Does the issue only occur on a specific submission? If so, could you share the submission ID with us so we can check it further?

Once we hear back from you, we'll be able to help you with this.

The problem doesn't occur when downloading a single file.

The problem occurs when downloading all recordings in a compressed file.

I certainly won't download the files one by one.

,Hi Ahmed

Since we won't be able to receive the attachments via email, I just cloned your form and tried to download the attachments as a Zip file, but I was unable to replicate the issue.

I’ve gone ahead and reported this to our Developers so they can figure out what’s going on. We’ll be back with an update as soon as we can.

Thanks for your patience and understanding. We really appreciate it.

,Hi Ahmed

Thanks for waiting patiently, we appreciate it. I'm pleased to inform you that the download attachments issue has been resolved by the relevant team. It should be working without any issues right now.

Give it a try and let us know if you encounter the same issue.