The submission limit has been reached.

  • PLEX_CR
    Fecha de consulta 16 de abril de 2024, 10:43

    Buen dia

    Todas las semanas tenemos bloqueada nuestro envio o acceso a los formularios. Cuando no es un tema de capacidad es un tema en la cantidad de envio.

    Necesitamos una solucion para poder seguir contando con esta aplicacion, agrdezco me proponga una solucion que no sea unicemnte ampliacion de la capaidda y un costo adiconal.


    Saludos

    The submission limit has been reached Screenshot 20




  • Nelson Jotform Support
    Fecha de respuesta 16 de abril de 2024, 12:54

    Hi Henry,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I've re-calculated your account, and it is now at 769/1,000 submissions. It should reflect on your account now. If, for whatever reason, it does not show on your account, just let us know, and we'll review it here. You can also check this guide for more details on Understanding Your Account Usage and Limits.

    Give it a try, and let us know if you need any help.


  • PLEX_CR
    Fecha de respuesta 18 de abril de 2024, 14:20

    Hola

    Continuamos con el problema de acceder a los formularios, veo que los envio bajaron pero seguimo sin poder acceder. Adjunto screenshot


    The submission limit has been reached Screenshot 20

  • Nelson Jotform Support
    Fecha de respuesta 18 de abril de 2024, 15:01

    Hello Henry,

    Thanks for getting back to us. I’ve checked your account and can confirm that you don't have anything that exceeds the limit for the Bronze subscription features. I'll reach out to the relevant team to look into this. I'll circle back with you on this thread once I receive an update from them.

    We appreciate your patience and understanding.

  • Nelson Jotform Support
    Fecha de respuesta 18 de abril de 2024, 15:24

    Hello Henry,

    Thanks for patiently waiting. I've reviewed your account and it seems that it is now in active status. Please try to clear your browser caches and cookies to refresh your account. If the issue persists, let us know and we'll investigate further.

    Let us know if you have any other questions.