Problema con reflejo de membresía bronce desde compra viernes pasado

Mobile Offline
1

Message
no se me refleja que soy bronce, desde el viernes pasado compre mi membresía bronce y no se me reflejan

Platform
iOS

Appversion
2.12.40

Deviceinfo
User Device: Apple - iPad - Tablet - 26.1

Source
Report

App
Jotform

Hi Israel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to the Bronze plan not reflecting after you upgrade? If so, I’ve checked your account, and it is still on a Starter plan. If you recently made a payment to upgrade to Bronze, can you send us the details below to help us locate the account where the upgrade was made:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 

If your PayPal account is charged, can you share your PayPal email address?

Once we hear back from you, we'll be able to help you with this.

Buen día, envío los datos

El último monto de pago: usd 39.00

La última fecha de transacción: 19 de diciembre.

Los últimos cuatro dígitos de su tarjeta: 4317

Fecha de vencimiento de su tarjeta: 08/2028

El tipo de tarjeta (Visa, Masterca) visa

Hi Israel,

I’ve passed this along to our relevant team and will update you as soon as we hear back from them.

Hi Israel,

The subscription was made under the account of 5rkg8nf9vn@privaterelay.appleid.com. If you recognize this email, you can then reset the password to log in to the account. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.