Formularios: Lentitud y falta de respuesta desde diferentes redes y dispositivos

Buenos días, por este medio solicitamos de su apoyo y colaboración para poder validar el tiempo de respuesta en su dominio, ya que tenemos varios formularios, peo no reaccionan, nuestro equipo de TI, ya valido si era problema de red, y nos indican que en la red todo esta bien, se probo el acceso desde móviles y red externa y no obtenemos respuesta a nuestros formularios creados.

Hi Recursos,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, there was a known issue on our backend that temporarily that affects some of our users. But, good news—our Developers have finished working on it, and everything should be running normally now. Can you check on your end?

Seguimos con el inconveniente en los formularios
https://www.jotform.com/es/tables/230178069945869

en varios formularios, nos muestra el mismo mensaje.

Hi Recursos,

The issue was temporary and has already been fixed on our side. Can you try accessing your forms again? If you run into any trouble, try clearing the form cache by opening the form. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.