Limpeza de Upload

  • JoaoPauloDinis
    Perguntado em 6 de dezembro de 2023 06:30

    Bom dia,

    Já apaguei grande parte dos formulários mas ainda consta como o "espaço para upload" totalmente ocupado. Como fazer?

    Limpeza de Upload Image 1 Screenshot 20

  • Annaliza Ortiz Jotform Support
    Respondido em 6 de dezembro de 2023 07:27

    Hi JoaoPauloDinis

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and it doesn't show that you're upload space is over the limit. Your current usage is 7.34 GB / 10.00 GB. If you encounter the same issue again, you can delete submissions with uploads to reduce the upload storage space. Also, I'd suggest you download the submission first before deleting them. Another option is to upgrade your account to a higher tier.

    Reach out again if there’s anything else we can do for you.