Form over quota

  • juliafabian6
    Perguntado em 6 de fevereiro de 2024 às 13:33

    Tenho um formulario que nao está aceitando nenhum tipo de preenchimento. Porem, nao tem nenhum preenchmento na caixa de entrada. Poderia verificar?


    Outra coisa, queria saber o valor em reais para assinatura do programa.
  • Jovanne Jotform Support
    Respondido em 6 de fevereiro de 2024 às 15:41

    Hi juliafabian6,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and it seems that you have reached the upload limit for a Starter Plan. You need to delete some submissions on your Anamnese Form to free some space. You can check this guide on how to delete your submissions and purge them. But before doing that, please make sure to download the submissions so you can have a copy of them before you delete some of them. You can download your data from Jotform Tables in CSV, Excel, or PDF format. Let me show you how:

    • On your My Tables page, next to the form with the submissions you want to see, click on View Table.

    Form over quota Image 1 Screenshot 30

    • Hover your mouse over the Download All button on the right side of the page. 
    • Now, choose CSV, Excel, or PDF format and download your data.

    Form over quota Image 2 Screenshot 41

    As for your other question, I've moved that to a new thread. You can check that out here.

    Let us know if you need any other help.