Mi agenda no muestra los horarios correctos

  • contactocies
    Fecha de consulta 10 de abril de 2024, 4:57

    Hola, tengo 2 agendas que se deben mostrar según una condición, Agenda- solo debe aceptar horarios a las 9:00 am y a las 12:00, pero cuando le doy en la vista previa, muestra a las 7:00 am y a las 10:00.

    Gracias.

  • Mikhail Jotform Support
    Fecha de respuesta 10 de abril de 2024, 7:29

    Hi contactocies, 

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked the Agenda- Appointment Element and can see that the set Timezone is New York. If you or your form-fillers are in another timezone, the appointment field will show the dates and times based on the user's timezone, which is the reason why you are seeing different times. 

    You can lock the timezone so that all the users see the time slot based on your set Timezone. It is easy to lock the Timezone via the Appointment field's settings. Let me show you how to do that:

    1. Open your form in Form Builder, scroll down to your Appointment Element
    2. Click the Gear Icon, and go to Advanced Tab.
    3. Scroll down and toggle the Lock the Time Zone to On. That's it. Mi agenda no muestra los horarios correctos Image 1 Screenshot 20

    Give it a try and let us know if you have any other questions.

  • contactocies
    Fecha de respuesta 10 de abril de 2024, 11:54

    Solved, thanks!

 
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