Edit Submission: field's data gets cleared on edit mode.

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cobertura
Asked on March 02, 2018 at 03:19 PM

Hola, por que sera que el contenido de un campo aparece al ver el formulario, pero al editar aparece vacio. ???.

Caso :

Campo Descripcion : al ver el formulario tiene el valor JORGE ANTONIO MAYA

Al editar el formulario el valor del campo es vacio.

Gracias
Jonathan

Jotform Support

Answered on March 02, 2018 at 04:33 PM

I apologize for I was not able to fully understand what is the issue. Can you please tell us the URL of your form that have the issue.

Can you also take a screenshot of the error and share to us. You can follow the guide on how to include screenshot image in your reply.

How to Post Screenshots to Our Support Forum

We will wait for your updated response.
cobertura
Answered on March 05, 2018 at 11:27 AM

gracias jonathan

Enlace del formulario : https://form.jotformz.com/73235914539664

al editar un formulario, puede ver que el campo descripcion sale vacio.

Gracias
Kiran

Jotform Support

Answered on March 05, 2018 at 01:06 PM

Do you mean to say that the form is not displaying the text entered in the description field while editing the submission? I have cloned your Jotform to my account and sent a test submission. When I tried to edit the submission, the description field is displaying the data without any issue at my end.

Please let us know the submission edit link if you are still experiencing any issue with the form. We will be happy to take a look and assist you further.
cobertura
Answered on March 06, 2018 at 09:04 AM

Gracias Kiran.

El error sigue. Yo que estoy haciendo :

1. Señalo el formulario

2. En la pestaña MAS, seleccion VER ENVIOS

3. El campo PETICION lo veo diligenciado

4. Eligo EDITAR, y el campo PETICION aparece vacio.

Que puedo hacer. ???. Mil gracias

Link del formulario : https://form.jotformz.com/73235914539664
David

Jotform Support

Answered on March 06, 2018 at 10:59 AM

Trate de limpiar la cache de su navegador, acabo de seguir sus mismas indicaciones, y el campo "Petición" aparece lleno con la información que se envió:
cobertura
Answered on March 06, 2018 at 11:10 AM

Mil gracias BDAVID . Se solucionó el problema.