Can I still use my account after downgrading?

  • csaume
    Fecha de consulta 29 de mayo de 2024, 17:42

    Buenas tardes, tengo el plan Bronze Mensual y quisiera dar de baja ya no necesito el formulario a partir del 6 de junio, puedo recibir unos pocos mas por ese mes estando en plan gratuito? por favor necesito una respuesta.

  • Mightor Jotform Support
    Fecha de respuesta 29 de mayo de 2024, 19:50

    Hi csaume,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your plan will have the Starter plan limits once you downgrade your account. You can still use your account after the downgrade, but it will have lower limits compared to a Bronze plan.

    Let us know if you have any other questions.

  • csaume
    Fecha de respuesta 2 de junio de 2024, 15:41

    Hola, ok quiero bajar a free plan, como hago???

  • Ericson_B Jotform Support
    Fecha de respuesta 2 de junio de 2024, 17:45

    Hi csaume,

    Thanks for getting back to us. I checked your account and it seems that your subscription has been canceled, and it is set to automatically downgrade to the Starter plan on June 7, 2024. 

    Let us know if there's anything else we can help you with.