WorkFlow: Error al intentar ingresar a la opción de Workflow en formularios

Hola, muy buenos días. Solicito de su ayuda con revisar el error que me genera al ingresar al WorkFlow de nuestros formularios. Al momento de ingresar en la opción nos genera el siguiente error que adjunto en imagen.

Hi admonproyectos23,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, looks like the screenshot didn’t come through on my end. Can you send it again? Our guide on How to Post Screenshots to Our Help Center shows you how to do that.

After we hear back from you, we’ll know what’s going on and how to help.

Hola, te agradezco mucho la respuesta. volveré a adjuntar las imágenes y me comentas.

Hi admonproyectos23,

When I accessed your form workflow, it worked properly on my end. Check out the screenshot of your workflow below:

I also tried accessing my workflow on the My Workspace page to replicate the issue, but everything was working properly. Check out the screencast below:

This issue might be related to your browser cache or network connection. I recommend clearing your browser’s cache, trying a different browser, and if you’re using a VPN, try turning it off or switching to another network if possible. Additionally, I cleared your form cache as a precaution.

Give it a try and let us know how it goes.

Buen día,

gracias por el seguimiento, el día de hoy se estuvo probando ingresar desde diferentes computadoras y dispositivos, sin embargos, solo se queda cargando y no muestra el Workflow. se hizo la validación y el tiempo de esperar de más de 10 minutos.

gracias por la ayuda, quedo al pendiente.

saludos.

Hi admonproyectos23,

I was still unable to replicate the issue on our end, as shown in the screenshot.

Could you grant us access to your account so that we can test it out on our end? Don't worry, you can turn it off again once we're done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. In the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven't opened your Security page in a while, it'll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.

After we hear back from you, we'll have a better idea of ​​what's going on and how to help.

Buen día,

Listo ya se encuentra habilitado la opción de soporte.

quedo a la espera de sus comentarios.

Saludos.

Hi admonproyectos23,

I got access to your Jotform account and checked the Workflow of this form. Here's a screenshot you can take a look at:

You mentioned this is happening to forms. Can you share the links to the other forms? I cleared the caches of your forms again.

Give it a try and let us know if you’ve got other questions. 

Buen día,

estos serían los otros formularios en los que no logra cargar.

https://form.jotform.com/252525512808860

https://form.jotform.com/252304792788872

Quedo al pendiente.

Hi admonproyectos23,

I was able to replicate the issue when I accessed the Workflow page of both forms while I was log in to your account. But when I log in to my support account, the Workflow pages are loading. So I’ve sent this over to our Developers to investigate. We’ll make sure to let you know when there’s an update.

Let us know if there's anything else we can help you with.

Hi admonproyectos23,

Thanks for your patience while we investigated the issue. The issue you were having should be resolved now. Can you please check on your end to confirm if everything is working as expected? If not, just let us know and we’ll look into it further.

Please let us know if you have any other questions.

Buen día,

agradezco por el apoyo brindado, ya esta funcionando con normalidad.

Saludos.