Problemas con envío de formularios offline a la base de datos desde el 13 de este mes

Mobile Offline
1

Message
tengo dos fórmularios que no se envían A la BBDD o tabla si son llenados en modo offline, a pesar de que no dan ningún error en su llenado. está falla inicio el día 13 de este mes. los formularios son: Registro de Visita Llenado de Nevera esos mismos formularios se llenan Online estos llegan a tabla correspondiente sin ningun problema.

Platform
Android

Appversion
2.12.31

Deviceinfo
User Device: samsung - SM-S901U1 - Handset - 15

Source
Report

App
Jotform

Hi nubebarcopesca,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, offline submissions are saved to your device and will sync when you connect online. I went ahead and cleared your form cache, as this typically fix minor form issues. Can you try syncing the data to see if the submissions will show up already? I can show you how to sync your data on the Jotform Mobile App. Let's do it:

1. On your My Forms page, tap on the Gear icon in the top right corner of the screen to open Settings.

2. While in Settings, scroll down and tap on the Refresh icon in the Sync Your Data section.

If you want the app to refresh and get the latest data without any issues, you should enable the Background App Refresh feature for the Jotform App in your phone settings.

Reach out again if there’s anything else we can do for you.

Hi.

I followed the solution you suggested, but the problem persists. The app is still not syncing or receiving forms filled out in offline mode.

I just checked the submissions in the app's Inbox, and I noticed that the offline forms that fail to sync display an 'Invalid Date' error. Additionally, when I try to open one of those submissions, the app screen goes completely blank.

Hi nubebarcopesca,

I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

In the meantime, I suggest not logging out of the app or clearing its cache, as this will delete all offline submissions stored locally on the device.



OK.

I will wait.

CLEAR THE APP CACHE, I can't believe I didn't think of that before... I'm going to try it.

keep in touch, thanks

CLEAR THE APP CACHE... doesnt work...

Hi nubebarcopesca,

Just to clarify, I mentioned not to clear its cache or log out of the app because doing either will delete any offline submissions stored locally on your device. These submissions only exist on the device until they are successfully sent to the database, so clearing the cache or logging out will delete them. Can you check and let us know if the affected submissions are still visible on your device?

Once you get back to us, we can take the next step toward solving this.

Okay. I cleared the cache and the failed submissions disappeared. They no longer appear in the app.

Hi nubebarcopesca,

Unfortunately, since the failed offline submissions were deleted when the app cache was cleared, they can no longer be recovered. We recommend testing the forms again by making new offline submissions and checking if they sync properly once you are back online.

Let us know if you need any other help.

Hi nubebarcopesca,

We are currently using version 2.12.36. Can you update your app and try again to see if the issue is still replicable on your end? If so, please let us know.

Once we hear back from you, we'll be able to help you with this.

We were already using that version, I installed and uninstalled it and the problem persists.

Versión 2.12.36 (604)

Hi nubebarcopesca,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi nubepbarcopesca,

We released a new version of Jotform Mobile today, which is 2.12.37. Can you update your app and try again with the new version? Can you also take a screencast of the issue so that we can better understand how to replicate it on our end?

Once we hear back from you, we'll be able to help you with this.

Hi Connor.

Thanks, I installed the version you suggested.

But the error persists.

Here's the link to the screencast where you can see the error.

https://photos.app.goo.gl/azcawGNio5GMtuzG8

One question: could this be related to the CAPTCHA verification that JotFom recently implemented?

In my opinion (I'm not a technician), when filling out the form offline, the CAPTCHA verification can't be loaded.

Therefore, the form that remains on the phone lacks that verification, which could cause it to be rejected by the server.

I mention this because this error was detected at the same time the CAPTCHA verification for submissions started.

This is just my opinion, but you probably know more about how they configured this.

Keep me posted... this is a vital feature for us, and one of the main reasons we chose JotForms (we looked at many more later :-) )

Thanks in advance.

Hi nubepbarcopesca,

Thanks for sending the video registration. I've gone ahead and reached out to our relevant team to check on your account.

We’ll get back to you as soon as we get an update from them.

Any news?

Hi nubepbarcopesca,

I just touched base with the team and there’s no news yet, but they’re still working on it. I’ll keep you posted.

Hi guys.

Just checking:

We are having a very difficult time without the offline capability

:-(

Hi nubepbarcopesca,

I know you’ve been waiting a while, and we really appreciate your patience. Our Developers are still making progress behind the scenes. We’ll be back in touch as soon as we have an update.

Merry Xmas ...