Cuenta bloqueada en Farmer Enterprise: ayuda para ingresar

User Message
no puedo ingresar a farmer enterprice me dice q mi cuenta esta bloqueada

Environment Details

• App: Jotform
• Platform: Ios
• App Version: 2.12.46
• Device: User Device: Apple - iPhone 12 Pro Max - Handset - 26.2

Hi Edwar,

Thanks for reaching out. I understand that you cannot access Farmer Enterprise because your account is blocked.

This can happen for various reasons, such as security measures to protect the platform and users. To help you unblock your account and regain access, I recommend the following steps:

1. Check if you received an email from Jotform with instructions to verify your account or complete a verification questionnaire. This is common if your account was blocked due to security or privacy concerns.
2. Make sure you are using the correct email address associated with your organization, especially if the app is configured to require access only with the company's email domain.
3. If your IP is blocked, try connecting from a different network or device. You can also share your public IP address with support so they can check and, if appropriate, unblock it.

If you have not received any email or need further assistance, please provide more details so we can assist you better.

I look forward to your response.