URGENT!!! SERVICE IS DOWN

  • J
    JOAQUIN MORALES
    Fecha de consulta 28 de junio de 2023, 20:55

    We are experiencing a production stop in our jotform account. All the forms are blank in all of our platforms (web and mobile) and anybody from our team that have access to the account.


    We need you to help us fix this problem, all our system is down!!

  • Profile Image
    FrankG_translator
    Fecha de respuesta 29 de junio de 2023, 3:30

    Hi JOAQUIN,

    Thanks for reaching out to Jotform Support. Your account show as a guest account. Since you're mentioning a team, I suspect you have a Jotform Enterprise account. Can you confirm? If you're not sure, can you provide us with a link to one of your forms?

    Because of the urgency, I also will contact our Enterprise Support Team to see if they can trace your account.