Notication emails: Not working

  • ofProvidence
    Fecha de consulta 30 de agosto de 2023, 10:32
    We are also having this issue. With both the forms being submit, and if they do, the corresponding emails are not being received or intermittently being received 12+ hours later.
  • Catherine Jotform Support
    Fecha de respuesta 30 de agosto de 2023, 10:38

    Hi ofProvidence,

    Thanks for reaching out to Jotform Support. I'm really sorry that this is happening. Our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. Thanks for your patience while we're looking into this.

    Let us know if there’s anything else we can help you with. 

  • Miray Doyduk Enterprise Operations Specialist
    Fecha de respuesta 5 de septiembre de 2023, 7:42

    Hi ofProvidence,

    We apologize for the delay in getting back to you. Our developer team has informed us that the issue you reported has already been resolved. We understand that our response is overdue, and we apologize for any inconvenience this may have caused.

    Please take a moment to test the functionality again, and kindly let us know how it goes.

    Thank you for using Jotform, and we appreciate your understanding.