Issues with PayPal Personal Payment Integration on form

Problemas con la pasarela de pagos

Hi letefuentsldm,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you explain a bit more about the issue so I can get a better idea of what's happening? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Are you having issues with the PayPal integration on your form? It's important to know the payment flow when you integrate your form using PayPal Personal.

• Your users will submit the form.
• The form would then redirect them to the PayPal payment page.
  
• They'll have to decide which payment method to use – to log in to their PayPal account and pay by their preferred funding method or pay directly by their Debit/Credit Card.
  
• The Pay with Debit or Credit Card option is available only when you enable the Guest Payment on your PayPal settings. You can check this link for more information.
  Your customers will have to click the Pay Now button.
  
  
• They will receive the confirmation screen and they need to click the Return to Merchant button to get your form’s thank you message.
  
  

It's important to click the Return to Merchant button to mark the transaction as complete to Jotform and PayPal. This particular step would also prevent payments from being processed as incomplete.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.