How can I pass an account form to my other account?

  • mdavila42
    Fecha de consulta 2 de noviembre de 2023, 8:09

    Hola , tengo dos cuentas en jotform, como puedo pasar un formulario de una cuenta, a la otra? (sin tener que repetirlo, esto es, hacerlo de nuevo.

    gracias!

    saludos,

    Pablo


  • Gilbert Jotform Support
    Fecha de respuesta 2 de noviembre de 2023, 10:16

    Hi Pablo,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you prefer to receive help in your native language, we can forward this ticket to our Portuguese Support Team. However, keep in mind that it could take longer to receive a response from them.

    Now, going back to your question. Do you mean that you want to transfer a form to your other account? If so, we can do that for you. Just let us know the form link(s) and the username or email address of the account where you want to transfer the form. If the form to be transferred is on the other account and you want to transfer it to this account, the request must come from the other account. You can create a Support Ticket using the other account and make the form transfer request there.

    Also, please note that if you're using custom form URLs in any of your forms, the old custom form URL will no longer work after the form is transferred to another account. Basically, the old form URL that has the username of the previous account will no longer work and it will not redirect you to the form that is using the username of the new account where it's transferred.

    If you have shared the old custom form URL with other people, you have to inform them about this change and give them the new custom URL after the forms are transferred. Or, you can just give them the original form URL.

    Let us know if you have any other questions.

  • mdavila42
    Fecha de respuesta 3 de noviembre de 2023, 4:12

    Thanks a lot Gilbert,

    I've done it through the PDF import, it hasn't been the same and I've had to modify it, but it's okay for me, but for another time, knowing that you can do it, I'll keep that information, thank you very much!

    regards,

    Pablo


  • Cecile Jotform Support
    Fecha de respuesta 3 de noviembre de 2023, 6:15

    Hi Pablo,

    Thank you for your response. As such, I have marked this thread as Resolved.

    If we can assist in the future, please don't hesitate to reach out.