Embed form: Embedded form stuck on Please wait and Appointment element does not work

  • abrahamlemusl84
    Fecha de consulta 23 de noviembre de 2023, 18:24

    Buenas tardes, tengo dos problemas cuando inserto mi formulario en un sitio web:

    1. Al darle clic en enviar formulario el boton se queda en "Prfavor, espere"
    2. El Widget Planificador Semanal de citas no actualiza el numero de citas disponibles

    Cabe mencionar que el formulario funciona correctamente si ingreso mediante su URL, estos problemas los presenta al insertarlos en un sitio web mediante código.


    Embed form: Embedded form stuck on Please wait and Appointment element does not work Image 1 Screenshot 20

    Jotform Thread 9404501 Screenshot
  • Rhina Jotform Support
    Fecha de respuesta 23 de noviembre de 2023, 18:49

    Hi Abraham,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    We sincerely apologize for the inconvenience. I understand the issue only occur when the form is embedded on the website. Can we ask for your permission to test the live form? Also, can you confirm if you already embedded the form using the ifame code? Also, can we ask what platform or website provider you are currently using? Please make sure to use the correct embed code to embed the form to your website. Also, can you confirm the link to the embedded form?

    As soon as we hear back from you, we can move forward with a solution.


  • abrahamlemusl84
    Fecha de respuesta 23 de noviembre de 2023, 19:00
    Es correcto, el problema es cuando lo inserto en el sitio, la plataforma en
    la que está desarrollada la página web es DRUPAL. Por otro lado ya probé
    insertarlo mediante el método de IFRAME y si funciona pero no me gusta como
    queda estéticamente, me gustaría que quede mediante script type. Si pueden
    realizar pruebas del formulario en el sitio.
    Muchas gracias y quedo al pendiente.
    El El jue, 23 de nov de 2023 a la(s) 5:49 p.m., Jotform <noreply>
    escribió:
    </noreply>...
  • Rhina Jotform Support
    Fecha de respuesta 23 de noviembre de 2023, 19:35

    Hi Abraham,

    Thanks for getting back to us. We're glad to know the issue has been resolved with the iFrame code. As for updating the iFrame code to make it more Aesthetic, can we ask what specific change or design you're referring to so we can check if the requirement is possible?

    Once we hear back from you, we'll be able to help you with this.