Restaurar a tentativas de senha incorretas

Bom dia, Um usuário tentou várias vezes a senha incorreta para acessar o jotform, precisamos realizar a alteração da senha, agora esta apresentando um problema, quando logamos ele solicita o código para acesso e não se mantem logado, cai o acesso e diz que a senha está incorreta (a nova senha que realizamos o cadastro). Já aconteceu anteriormente, acreditamos que seja a restauração de tentativas de acesso.

Aguardo o retorno.

Obrigada.

Hi engenhariadeaplicacao,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please note that it is not allowed to have multiple users log in to a single Jotform account. This is why you are now asked to enter an authentication code whenever you need to login. Also, I see that you were able to log in to the account now, are you still having issues with the password?

Let us know if there's anything else we can help