Account Suspended

  • Roger Bisarias
    Perguntado em 16 de fevereiro de 2024 às 08:07

    Minha Conta esta dando como suspensa, preciso que seja solucionada

  • Christopher Jotform Support
    Respondido em 16 de fevereiro de 2024 às 08:14

    Hi Roger,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Your account was auto suspended by our system due to the collection of sensitive information such as password. Please take note that it is against our terms of use. I have deleted the offending form and reinstated back your account.

    Let us know if there’s anything else we can help you with.

  • Roger Bisarias
    Respondido em 16 de fevereiro de 2024 às 08:29

    Entendi, porém continua suspenso ainda. Poderia checar novamente?

  • Christopher Jotform Support
    Respondido em 16 de fevereiro de 2024 às 08:39

    Hi Roger,

    I have reviewed your account, and it seems that you have created the form Documentação com Contador Anterior (RH) again. Please take note that this form contains the word Password which automatically trigger our system to suspend your account. I have deleted the offending form and reinstated back your account. You can now login back to your account.

    Let us know if there’s anything else we can help you with.