Conta suspensa

  • Rita Pires
    Perguntado em 19 de fevereiro de 2024 às 04:08

    Bom dia, não consigo entrar na minha conta, diz que está suspensa. Estava a editar um formulário quando o site foi abaixo e tive de atualizar, quando tento entrar novamente, diz que a minha conta está suspensa.

    Peço resolução rápida da situação por favor.

    Grata

  • Ylli Jotform Support
    Respondido em 19 de fevereiro de 2024 às 06:35

    Hello Rita,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Your account got reported as a false positive for phishing on the Form ID:240105187608352 . After reviewing the form, there were no offending fields on it. Your account is reinstated and you can continue using it as before.

    Reach out again if you have any other questions.