Account is suspended

Boa tarde! Meu acesso à conta aqui no Jotform foi suspenso! Meus formulários são importantíssimos e usamos de nosso próprio bolso para pagarmos por um pacote de acesso pois precisávamos de recursos que só o Jotform tem para os alunos de nossa escola (pública) realizarem escolhas de trilhas de aprofundamento e de disciplinas eletivas. São dados, portanto, importantíssimos, que não podem se perder. Por gentileza, espero posicionamento com a maior brevidade possível.

Hi EEEFM Plácido de Castro,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I see that your account is suspended due to payment issues. I already reached out to the relevant team to review the account. I will get back to you for an update.

Let us know if there's anything else we can help.

Hi!

That's weird, since the payment was confirmed by the credit card company via text message last Friday (February 23rd). We're really concerned, we paid the monthly fee and we need to use this service.

Hi EEEFM Plácido de Castro,

Thanks for getting back to us. We just heard back from the relevant team informing us that the account has been reactivated. You can go ahead and log in to your account and upgrade it.

Let us know if there's anything else we can help you with.