Why were my accounts suspended?

  • Milton Francisco Primo Brito Meira
    Perguntado em 9 de março de 2024 às 09:13

    Hello Gentlemen, I have a profile with you for over 20 years and it was suspended, without me knowing the reason, please explain to me why the profile with ID gymiltonmeira and I created a new Profile with the email provided above, and it was also suspended, tell me what I did.

    I await information from this renowned platform.

    Thanks

    Milton Meira

    Jotform Thread 12720261 Screenshot
  • Eiron_O Jotform Support
    Respondido em 9 de março de 2024 às 12:13

    Hi Milton,

    Thanks for reaching out to Jotform Support. When I checked your accounts, it seems that you're collecting login credentials from fillers, which is a violation of our Terms of Use. See the screenshot below:

    Why were my accounts suspended? Image 1 Screenshot 20

    Any forms collecting login credentials will be suspended immediately. To reactivate your account, we need to delete the form fields.

    Once we hear back from you, we'll be able to help you with this.

  • Milton Francisco Primo Brito Meira
    Respondido em 9 de março de 2024 às 16:27

    Olá

    Eiron_O

    Jotform Support,

    Eu tenho que começar então pedindo desculpas por essa falha, normalmente não lemos os termos e as políticas tão profundamente, como não faço nada ilegal, não me atentei a isso, construo lojas de dropshipping, entrego-as prontas para quem não entende absolutamente nada de tecnologia e para iniciar e finalizar todo o processo, cada usuário, até assumir a sua loja e depois providenciar as mudanças de senha e login para ficar exclusivo, eu precisaria ter o acesso, enfim, vou ter que repensar tudo isso e ver como proceder, mas creia, eu jamais tive a intenção de violar qualquer regra, sou usuário do Jotform há mais de 20 anos, então gostaria que fosse revisto para que tivesse o meu perfil original com o ID gymiltonmeira de volta e vou me atentar para não cometer mais nenhuma falha.

    Atenciosamente.

    Muito Obrigado.

    Milton F P B Meira

    Tenho dois perfis

    ID: gymiltonmeira - miltonmeira.de@gmail.com

    ID: clubempresariodigital@gmail.com

  • Eiron_O Jotform Support
    Respondido em 9 de março de 2024 às 17:43

    Hi Milton,

    Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've gone ahead and deleted the offending fields, and reactivate both accounts. Make sure to follow our Terms of Use to prevent future suspension of your accounts.

    Reach out again if you need any more help.

  • Milton Francisco Primo Brito Meira
    Respondido em 10 de março de 2024 às 12:32

    Hello Heiron_O,


    Thank you for the feedback, I reiterate here that I never, ever intended to violate any rule in Jotform's terms and I again reiterate my apologies for this error, which will no longer happen.

    Thank you for understanding and returning my accounts so that I can scale correctly.

    Therefore, I thank you again and again.


    Yours sincerely

    Milton F P B Meira

    CEO Club Empresário Digital