Suspended: Due to the collection of password and login credentials

  • biamed0312
    Зададен на 11 март 2024 г. в 19:29

    Tenho 2 contas do Jot form e não consigo fazer login em nenhuma das duas

  • Christian Jotform Support
    Отговорено на 11 март 2024 г. в 20:01

    Hi Beatriz,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I can help you with the solution. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. After checking, I found that the account associated with this email address (bea*****asc*****o0*@ho***il.com) was auto-suspended for phishing activities, as it was collecting login information (login & password), which violates our Terms. Is this the account you were inquiring about? I have removed the offending fields and reinstated your account, enabling you to log in and access your forms once more.

    Please keep in mind that we have a team and an automated anti-phishing filter that scans all forms for phishing, spam, or fraudulent offers. As a friendly reminder, we strongly advise against using Jotform to create forms that collect sensitive information such as login credentials, credit card numbers, and so on. These forms are considered phishing, and the accounts associated with them are immediately suspended. For more information, please see our Terms of Use

    If this is not the account you were referring to, please provide the exact username or email address associated with the account in question so that we can investigate further.

    Let us know if you need any other help.