Can't clone a form.

  • pcpereira
    Perguntado em 20 de março de 2024 às 10:31

    Bom dia, tudo bem?

    Estou tentando clonar o formulário para uma conta porem da erro de nao autorizado, poderia verificar?

    Formulario: https://form.jotform.com/240792945750667
    Conta: Andrecsimao@gmail.com

    Grato

  • Shirized Ina Garces Jotform Support
    Respondido em 20 de março de 2024 às 12:48

    Hi Paulo,

    Thanks for reaching out to Jotform Support. I'm sorry this is happening. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I went ahead and checked the account where the form is under, and can see that they have enabled the Do not allow forms to be cloned on their privacy settings. In cases like this, you won't be able to clone the form until the form owner disabled this setting. I would advise reaching out to the form owner to ask permission to clone their form.

    Let us know if there’s anything else we can help you with.

  • pcpereira
    Respondido em 20 de março de 2024 às 16:11

    onde eu vejo essa opção ?

  • Eldrex Jotform Support
    Respondido em 20 de março de 2024 às 19:00

    Hello paulo,

    Thanks for getting back to us. In this case, If you know who the form owner is, you should tell them that they need to disable the Do not clone the form from the form settings.

    Let us know if there’s anything else we can do for you.