Account Suspended: Sent emails more than the threshold

  • so
    Perguntado em 20 de março de 2024 às 15:04

    a minha conta foi bloqueada, podem ajudarme

  • Silvano Jotform Support
    Respondido em 20 de março de 2024 às 15:21

    Hi so,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you're having issues accessing your account. Upon checking, your account was automatically suspended by our anti-phishing detection tool due to sending multiple emails in a short span of time. Your account is now reactivated, you may now log in to your account. Make sure not to send multiple emails within a short amount of time above the threshold, which is 10 emails.

    Reach out to us if you have any questions.