Jotform Mobile App: Subfolders not showing

  • Camila_Parejo
    Perguntado em 4 de abril de 2024 às 20:23

    Boa noite,

    Criei duas pastas, e dentro delas algumas subpastas com formulários, porém, as subpastas não aparecem quando abro o app pelo mobile.

    Alguma dica?


    Obrigada!!

  • Rica Support Team Lead
    Respondido em 4 de abril de 2024 às 22:34

    Hi Camila,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I tested the Jotform Mobile App and I was able to replicate the issue, so I created a ticket and escalated this to our Developer team.

    Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.


  • Mustafa Uysal Jotform Developer
    Respondido em 24 de abril de 2024 às 09:00

    Hi there,

    Sorry for the inconvenience. This issue is resolved in 2.9.47 version. Please, update your app to the latest version.

    If you require any further assistance feel free to let us know.

    Best Regards,

 
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