Account suspended due to phishing form.

  • Victor
    Perguntado em 26 de abril de 2024 às 09:12

    Solicito que analisem a liberação da conta pois foi suspensa imotivadamente.

    Obrigado.

  • Sidharth Jotform Support
    Respondido em 26 de abril de 2024 às 09:19

    Hi Victor,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I checked your account, and it appears that your account has been suspended due to a phishing form. We can only reinstate your account if you agree to our Terms and let us remove the offending form Despesas JVSeps. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread #14297981 as your subject and we’ll let you know about the status of your account after we’ve done a thorough review of them.

 
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