Jotform app: Unable to reply to messages from the mobile application

Tengo activo agentes para las redes sociales, WhatsApp , Instagram y Facebook, sin embargo cuando me escriben en la App de ustedes no puedo contestar ninguna conversacion, me toca ir hasta un copuntador y hacerlo, quiero saber como se soluciona esto o que se puede hacer ya que no siempre estoy en un computador y necestio su ayuda

Hi galaxydicoteque,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Hi, do you want to know if the support team is working to fix this error or has responded yet?

Hi galaxydicoteque,

We received an update from the developers, and they were unable to replicate the issue. Can you capture a short screen recording of the issue and share it with us? The Loom works well for recording, or you can upload to Google Drive or Dropbox and send us the link.

Once we hear back from you, we can help you sort this out.