Submission count issue: Monthly limits didn't reset

Boa tarde, tudo bem?

O limite de envios mensais de 2500 formularios foi atingido, mas hoje é de 01 de um novo mes, deveria ter zerado esse limite.

Minha operação esta parada por causa disso, preciso de um suporte URGENTE!

Hi Victor,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I recalculated your monthly limits and cleared your form caches. Your account limits have been reset now. Thanks for your understanding.

Reach out again if you have any other questions.

Thanks, very much....

Just once more thing, I saw there more than 1300 forms on this period, but today is the first day of the month... Can you explain when the period start?

Hi Victor,

Thanks for getting back to us. Regarding your remark on seeing more than 1300 forms at this period, I believe you meant seeing more than 1300 submissions at this point. Regarding the submission count issue, we recently had an update that the monthly limit will now reset based on the day you created the account, instead of the beginning of the month. In your case, it'll reset every 11th of the month. By February 11th, 2024, all the monthly limits including the monthly submission limit will reset. 

I hope this answer helped you understand regarding the monthly submission reset issue. Please let us know if you have more questions.

Ok, thanks!
But today is feb 20, and the system is full again but I just received 768 leads utill feb 11, can u refresh my account again, please?

Hi Viktor,

Thanks for reaching back to us. I recalculated your monthly limits and cleared your form caches. Your account limits have been reset now.

Reach out again if you need any other help.