Account Suspended: Possible Clickbait

  • Wellington Lima
    Perguntado em 23 de fevereiro de 2024 às 17:31

    Estava trabalhando no Jotform, quando minha conta saiu e falou que tinha sido suspensa, não entendi o real motivo pós a pena saiu assim do nada, antes disso tinha ativado uma opção la, talvez tenha isso que fez suspenderem minha conta e se foi, peço desculpas pôs não sabia, sou novo no jotform.

    Jotform Thread 12221341 Screenshot
  • Silvano Jotform Support
    Respondido em 23 de fevereiro de 2024 às 17:37

    Hi Wellington,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I can confirm that your account was suspended due to possible clickbait, which is a violation of our Terms of Use. I've gone ahead and reached out to our Review team to further check on this and on what can be done to have your account reinstated. We'll get back to you through this thread as soon as we hear from them.

    Thanks for your patience and understanding.

  • 808beatnovaera
    Respondido em 23 de fevereiro de 2024 às 17:50
    Thank you very much, I hope you can help me, as I'm new I was messing
    around with everything and... I think this happened by accident, I
    really liked jotform and I hope to settle into it if possible.
    I'm waiting for the answer.
    Em sex., 23 de fev. de 2024 às 19:37, Jotform <noreply>
    escreveu:
    </noreply>...
  • Elbert_A Jotform Support
    Respondido em 23 de fevereiro de 2024 às 19:44

    Hi Wellington,

    Thanks for patiently waiting. The IRMANDADE form was flagged as clickbait due to it containing big images. The account has now been reactivated. Please modify your form to avoid the same thing happening again.

    Let us know if there’s anything else we can do for you.