ClickUp integration: Submissions through forms are not syncing

Olá, tudo bem?

Estamos integrando as respostas de um formulário do Jotform para o Clickup. A Integração está configurada conforme print abaixo. Entretanto, minhas respostas não estão caindo no clickup. Peço, por favor, ajuda!

https://www.jotform.com/build/232283715899066/settings/integrations

Hello, everyone!

Someone can help us?

Hi Nagai_Julio,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I can help you with the solution. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Nagai_Julio,

Thanks for patiently waiting. I cloned your form and integrated it with ClickUp, but I was unable to replicate the issue. The fields that are being mapped are correctly syncing with ClickUp. Check out the screencast below to see my results:

Could you please try removing the current integration and re-establishing the connection? Sometimes simply refreshing the integration will resolve syncing issues. Make sure you choose the correct Space and List, and that the settings between your form and ClickUp are properly configured to include map fields. Double-check the mapping settings to ensure that map fields are set to synchronize. Here's how you can disconnect the connection:

• While on the form builder, select Settings at the top.
• Choose Integration from the left menu, and the ClickUp will appear with a green checkmark.
• Click on it, then Remove Integration, and then reconnect it using the steps outlined in this guide.

Give it a try and let us know if you need any other help.

Hi, Christian.

Thanks for answering us. The language is no problem, I can speak english.

We already did what you showed there, but the real problem is some forms are succesfully integrated while others are not, and we can't seem to find any pattern. Let me show an example:

That is the mailbox of the form we're integrating. The answer "Matheus teste 5" was succesfully integrated and became a task in clickup like we need all of them to be, but the other answers above ("Matheus teste 6", "Matheus teste 7", "Matheus teste 8" and "Matheus teste 9") were not.

We can't find the difference between them and the problem doesn't seem to be with Clickup.

Hi Nagai_Julio,

Thanks for getting back to us. I understand how difficult and stressful this is. Let me help you with it. When I cloned and tested your form 232283715899066, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

All the submissions were successfully synced through my ClickUp account. If the issue still happens after re-integrating the ClickUp, can you send us some more screenshots of what’s happening through your submissions in ClickUp? This is to ensure we can narrow down the issue of syncing your Jotform through your ClickUp account.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Oi, Jason!

Os cards não aparecem no meu clickup. Vou deixar abaixo os prints de como configuramos a integração e os testes que fizemos.

Alguns cards são integrados e alguns não, conforme o print do clickup abaixo:

Hi Nagai_Julio,

Thanks for getting back to us with additional information. I understand how frustrating this is for you, and I’ll do my best to help you. Upon reviewing your integration setup, it appears to be properly configured. However, I've noticed that the phone number field lacks an enabled country code. It's important to note that ClickUp requires the phone number to include a country code. Consequently, if the phone number in the Jotform form is missing the country code, it cannot be inserted into ClickUp. Could you please enable the country code? Let me walk you through it:

• While you're on the Form Builder page, locate the Phone Number field.
• Click the Gear icon to access its properties.
• Under the Options tab, find the Country Code option and toggle the button from Off to On.

For troubleshooting purposes, could you please try mapping the fields one by one? This approach will help us identify precisely which fields are causing the integration to break. By systematically mapping each field individually, we can isolate the issue and address it more effectively.

Give it a try and reach out again if you have any other questions.