Optional Star Rating is Not Showing the Results in Tables

  • InFun_atividades
    Perguntado em 19 de março de 2024 às 11:28
    When I remove the mandatory response, it does not register the response given (3rd image). Go Back and Fix Error Image 3 Screenshot 62 Screenshot 10
  • Ericson_B Jotform Support
    Respondido em 19 de março de 2024 às 12:06

    Hi InFun_atividades,

    Thanks for reaching out to Jotform Support. Could you elaborate on this issue? Is the field optional, or even if it is required, the star rating field does not display the star rating results in tables? 

    Once we hear back from you, we'll be able to move forward with a solution.

  • InFun_atividades
    Respondido em 19 de março de 2024 às 12:15

    Hello,


    When the answer is optional and the person chooses to answer, he does not record the answers.


    All the responses on the form in the screenshot had answered the question and she did not record the answer.

  • Ericson_B Jotform Support
    Respondido em 19 de março de 2024 às 12:48

    Hi InFun_atividades,

    Thanks for getting back to us. I was able to replicate the issue, so I created a ticket about it and escalated this to our Developers. Although we can't provide an ETA on when the issue will be fixed. Rest assured that we’ll get back to you with an update as soon as we have one.

    Thanks for your patience and understanding. We appreciate it.

  • Erwin Support Team Lead
    Respondido em 20 de março de 2024 às 06:30

    Hi,

    Thanks for reaching out to Jotform Support. The issue with Star Rating field should be resolved. Please check and let us know if your issue persists. Also, please clear your form caches.

    Contact us if you have any questions.

 
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