Form loading issue

O formulário deixou de funcionar.... podem ajudar?

Estava operando normalmente.

O erro ocorre quando é preenchido o "Qual o Faturamento Anual da Rede?"

https://form.jotform.com/233384904941663

Obrigado pelo retorno, aguardo maiores informações.

Hi Leandro,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We’re sorry you're having difficulties with this. ​​I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Aguardo com urgência, pois o formulário estava operando 100%.

Hi Leandro,

Thanks for getting back to us. I understand the urgency needed for this issue to be resolved. Unfortunately, we don't have an update from our developers yet. Please know that we are unable to provide an ETA as to when this will be resolved but rest assured that we will notify you right away as soon as we have an update.

In the meantime, you may want to use a different element like the Short Text element to collect the amount. You will have the option to use a currency validation when using this element.

We really appreciate your patience and understanding while we’re looking into this.

Olá Rica, obrigado pelo retorno.

Em relação a sua observação, antes de testar qualquer alteração gostaria de saber o motivo de ter parado sem ninguém realizar qualquer alteração no formulário, pois estava funcionando 100%. Continuamos no aguardo. Att; Leandro Calvi.