Form stuck in 'Please wait...'

  • neops6
    Perguntado em 24 de março de 2024 às 18:19

    O formulário em questão trava em "Por favor aguarde..." e não envia a resposta.

  • Kris Jotform Support
    Respondido em 24 de março de 2024 às 19:06

    Hi neops6,

    Thanks for reaching out to Jotform Support. Currently, our Portuguese Support agents are busy helping other Jotform users. I'll try to help you in English using a translator tool, please reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with the issue. I assume you are referring to your form Entrevista Curta since this is the recent form you created. I've cloned the form and made a test submission to see if I can replicate the issue. However, the form was successfully submitted. Please check out the screencast below:

    Form stuck in Please wait Screenshot 20

    I’ve cleared the cache of your forms on our backend system for additional precautions. You can also clear the cache of your forms by following this guide on how to clear your forms cache. Please try to test again. If the issue persists, will you allow us to make a test submission on the original form to see if we can replicate the issue?

    Keep us updated and let us know if you need any more help.