Por que a minha conta foi suspensa

  • Daniel Justino
    Perguntado em 31 de março de 2024 às 18:19

    Minha conta foi suspensa do nada, eu preciso acessar o site urgênte, tenho um trabalho para enviar até hoje a noite.

  • Karlo Jotform Support
    Respondido em 31 de março de 2024 às 19:01

    Hi Daniel,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. You were automatically suspended by our phishing detector because, when I checked on your form ID 240906976861671. One of the fields that is hidden is collecting passwords. Collecting login credentials is against our Terms of Use. Check out the screenshot below of the offending field.

    Por que a minha conta foi suspensa Image 1 Screenshot 30

    I went ahead and deleted this offending field, and your account is now reactivated. Here is a screenshot of one of your forms below.

    Por que a minha conta foi suspensa Image 2 Screenshot 41

    Let us know if there’s anything else we can help you with.