PROBLEMA NO PAGAMENTO

  • concebeagencia
    Perguntado em 2 de abril de 2024 às 00:13

    Estou efetuando o pagamento através de meus cartões (fiz duas tentativas diferentes) mas a mensagem é de "Invalid card number. Please try again or use a different payment method." mesmo tendo limite (no caso da primeira tentativa) e tendo valor em conta (no caso da segunda tentativa em que utilizei um cartão em débito).

  • Kenneth Jotform Support
    Respondido em 2 de abril de 2024 às 00:57

    Hi there,


    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, please let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked the account, and have not found any recent payments made to the account username concebeagencia. Can you fill out the information below so we can have the relevant team investigate and track any transaction/payments associated with it:

    • *Card type (MC, VISA): 
    • *Last 4 digits: 
    • *Expiration date: 
    • *Amount charged: 
    • *Date of Transaction: 

    Once we hear back from you, we'll be able to help you with this.