Account remains suspended after receiving a confirmation that it will be active

Minha conta continua suspensa, mesmo eu tendo recebido a confirmação de que ela iria ser reativada.

Por gentileza, peço que vejam com urgência pois preciso muito utilizar a plataforma!!!

Hi Nayara,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I see that your account is still suspended, let me reach out to the relevant team to check your account. I will get back to you for an update.

Let us know if there's anything else we can help.

Hi Nayara,

Thanks for waiting. Your account is now active, can you please try to log in now?

Let us know if there's anything else we can help.