Account Suspended due to collection of password.

  • denilson
    Perguntado em 12 de abril de 2024 às 09:08

    Estava criando e pesquisando os formulários e minha conta foi suspensa sem motivo algum.

  • Nelson Jotform Support
    Respondido em 12 de abril de 2024 às 09:49

    Hi Denilson,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I've checked your account and see that it is suspended due to a form with the form ID 241023253765653. There's a field where you are asking a user for a Password which goes against our 
    Terms of Use. No worries, I've gone ahead and deleted the offending field, and reactivated your account. Please try to log in using your account now, and let us know if you encounter any issues.

    Give it a try, and let us know how it goes.


  • Denilson
    Respondido em 12 de abril de 2024 às 10:17

    Ok. Ficarei mais atento a essas observações, obrigado!

 
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