Account suspended - log in credentials

  • evandro duarte
    Perguntado em 17 de abril de 2024 às 12:57

    Prezados,

    Poderiam me auxiliar a entender o porque a conta foi suspensa?

    A mensagem que aparece quando faço o login :

    ''conta suspensa

    Sua conta foi suspensa pelo nosso sistema de prevenção de phishing.''

    No aguardo,


    Obrigado.

  • fechamentoosengetaic
    Respondido em 17 de abril de 2024 às 13:05
    Dear,
    Could you help me understand why the account was suspended?
    The message that appears when I log in:
    ''suspended account
    Your account has been suspended by our phishing prevention system.''
    Awaiting,
    Thanks.
    ...
  • Shirized Ina Garces Jotform Support
    Respondido em 17 de abril de 2024 às 13:45

    Hi Evandro,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I went ahead and checked your account and can see that it was suspended due to this form APP ORDEM DE SERVICO 1 asking for login and password. Keep in mind that gathering these types of data violates our Terms of Use. To lift the suspension, we need to remove the offending field. Let us know so we can proceed with removing the field and lifting the suspension.

    As soon as we hear back from you, we can move forward with a solution.

  • fechamentoosengetaic
    Respondido em 17 de abril de 2024 às 20:20
    Hello how are you?
    Ok, you can remove the content you find convenient.
    Thanks.
    ...
  • Mightor Jotform Support
    Respondido em 17 de abril de 2024 às 21:05

    Hi fechamentoosengetaic, 

    Thanks for getting back to us. I've now deleted the offending fields and reactivate your account, so try to log in back and check if you'll still see any error message.

    Let us know if you have any other questions.

  • fechamentoosengetaic
    Respondido em 17 de abril de 2024 às 23:30
    Thanks
    ...
 
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