Why is my account suspended?

  • Rafael
    Asked on 18 de abril de 2024 às 22:37

    Acabei de criar a conta e foi suspensa? não entendi...

  • Harshad_P Jotform Support
    Replied on 18 de abril de 2024 às 23:15

    Hi Rafael,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I've checked your account and I can see that it is currently suspended. This is due to the form collecting passwords. Please note, it is in violation of our Terms of Use to collect any kind of Username or Password on the form. We can activate the account if you permit us to remove the Password Field from the form. Let us know if you would like us to proceed.

    Once we hear back from you we can move forward with a solution.

  • mrrafaelmoura
    Replied on 19 de abril de 2024 às 12:25
    Good afternoon.
    I understand the issue. Using the form I would create access for students
    to my website. I am a history teacher and I use a website to make files
    available to students, the website: https://www.arquivosaulas.online.
    The idea of "password" was just to create some mechanism that I could
    control their access, not to obtain personal information.
    I'm available
    Em sex., 19 de abr. de 2024 às 00:15, Jotform <noreply>
    escreveu:
    </noreply>...
  • Harshad_P Jotform Support
    Replied on 19 de abril de 2024 às 12:33

    Hi Rafael,

    Thanks for getting back to us. About your request, I have removed the password field from the form and activated the account. You should be able to log in now. Please avoid using offending fields on the form to prevent the account from getting suspended again.

    Reach out to us if you need any more help.

 
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