How long does it usually take for the refund to reflect in my bank account?

Quanto tempo costuma demorar para o dinheiro chegar na minha conta bancária?

Hi Sara,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, please note that it may take 7-10 business days to see the refund amount reflected on your selected payment method. After that, you can get back to us, and we'll look into the details why it's not reflected yet.

Let us know if there’s anything else we can help you with.